Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“The nursing staff were all friendly and appeared to have a good working relationship with each other, greeting each other good morning and offers of assistance to each other. My prep nurse spoke highly of the OR nurse, who likewise, said my prep nurse would take good care of me after the procedure. I felt as if it was everyone’s goal to provide the best care to each patient.”
“Everyone at this facility are extremely knowledgeable of their job. Not only do they know their job they are some of the nicest people y’all ever meet.”
“Dr. Waldman was excellent. As a retired surgeon I know very well what a great outpatient surgical facility should be like. SSC meets or surpasses all expectations.”
“The staff was great from the moment I entered the facility! This was my second retinal surgery there and I was totally comfortable with the way I was treated. The nurses ensured that I was warm and comfortable and were all so pleasant to me. With the Covid virus lurking, the procedures in place were excellent and I felt quite safe being inside. My thanks to all!!”
“The staff was EXCELLENT. Not only did they do their jobs professionally, but they were fun and friendly too. Give them an A+++++.”